Customer Service: Taking Good C.A.R.E. - Lead Self

Customer Service: Taking Good C.A.R.E. - Lead Self
Date and time
8:30 AM - 12:00 PM, March 01, 2023
Other dates and times
8:30 AM - 12:00 PM, April 14, 2023 iCal

Customers are the most important ingredients in the success of our university. As competition increases and the number of consumer choices multiplies, quality customer care is critical. Participants will learn how customer relations affects the university’s bottom line, and how today’s student-customer expectations are higher than ever. Learn the Customer C.A.R.E. model strategies and techniques for dealing with the three types of difficult customers.

Sponsored by HR - Organizational and Talent Development.

Event sponsor


Open to faculty, staff