Move from Barely Communicating to “BEARly” Communicating - Telephone Skills Workshop

Move from Barely Communicating to “BEARly” Communicating -  Telephone Skills Workshop
Date and time
2:00 PM - 3:30 PM, November 21, 2019
Other dates and times
10:30 AM - 12:00 PM, August 07, 2019 iCal
10:00 AM - 11:30 AM, October 15, 2019 iCal
Description

Barely Communicating or Bearly Communicating?  Our customers can “hear” a smile.  Basic telephone skills transfer to everyday verbal communications, both on and off the phone. Ensure that you are serving our customers with a warm, responsive and inviting attitude.  In this interactive 90-minute session learn how to keep your Bear spirit even in stressful or difficult interactions.
 
This workshop is sponsored by Human Resources, Organizational and Talent Development and the Office of Telecommunications.

Seating is Limited.  For registration information visit My Learning Connection.

Event sponsor
Admission
Free
Open to faculty, staff
Location