Mark your calendar for the Center for Dispute Resolution’s spring Campus Conflict Workshop series! These free workshops are offered for Missouri State faculty, staff, students, and alumni. These also qualify for Master Advisor credit!
Listening Skills to Improve Communication and Conflict Management
Presented by Jay Howard
The majority of people think they are good listeners, but in truth few of us are. Listening is powerful skill that impacts our ability to communicate and to manage conflict, and developing this skill requires focus and practice. This session will explore the role of listening in conflict management and focus on how you can become a better listener.