Move from Barely Communicating to “BEARly” Communicating - Your Voice Counts

Move from Barely Communicating to “BEARly” Communicating - Your Voice Counts
Date and time
9:00 AM - 10:00 AM, January 29, 2019
Other dates and times
2:00 PM - 3:00 PM, September 27, 2018 iCal
3:00 PM - 4:00 PM, November 13, 2018 iCal
10:00 AM - 11:00 AM, November 14, 2018 iCal
2:00 PM - 3:00 PM, January 30, 2019 iCal
10:00 AM - 11:00 AM, April 17, 2019 iCal
3:00 PM - 4:00 PM, April 18, 2019 iCal
Description

Barely Communicating or Bearly Communicating? Your voice counts. Our customers can “hear” a smile. Ensure that you are serving our customers with a warm, responsive and inviting attitude. Keep your Bear spirit even in stressful or difficult interactions. 

Basic phone skills transfer to everyday verbal communications, both on and off the phone. Multiple training techniques, including hands-on exercises. Meet class participants at all levels of learning.  A workbook is provided for all participants.

Facilitator: Debbie Ewert, telecommunications service administrator

Register today on My Learning Connection.

Event sponsor
Admission
Free
Open to faculty, staff
Location