Barely Communicating or Bearly Communicating? Your voice counts. Our customers can “hear” a smile. Ensure that you are serving our customers with a warm, responsive and inviting attitude. Keep your Bear spirit even in stressful or difficult interactions.
Basic phone skills transfer to everyday verbal communications, both on and off the phone. Multiple training techniques, including hands-on exercises. Meet class participants at all levels of learning. A workbook is provided for all participants.
Facilitator: Debbie Ewert, telecommunications service administrator